Customer Service

This course aims to investigate how the best service and customer experience can be ensured for different groups and demographics. Students will gain an understanding of the main methods of service and the ability to distinguish the needs of different groups.

Structure

The course is based in flipped learning. At the beginning of the course, students receive lectures and reading material that they read before attending workshops.

Who is this course for?

The course is designed for both current and future employees in tourism to increase their skills and knowledge about the field. They are aimed at those who want to be better equipped to take on tourism projects once the industry gets going again. 

Benefit

During the course students are introduced to methods to increase understanding and quality in customer service. After the course students should be able to recognize the main methods of service and understand the differing needs of different groups of customers.

Course Length

The program is structured in accordance with the National Curriculum Guide for Upper Secondary Schools, where one upper secondary school unit corresponds to 18 to 24 hours of average student work, i.e. three days of student work if an average of six to eight hours of work per day is assumed, depending on the nature of the subjects. This course is equivalent to 5 upper secondary school credits.

Prices, further information and registration

The course costs 35,000 ISK. All study materials, access to teaching systems and lectures, as well as work in workshops is included.

Further information is provided by Þórir Erlingsson, Project Manager of the Innovation Academy. Before the course begins, participants will have access to online teaching systems and lectures, and participants are expected to familiarize themselves with the material before attending the workshop.

REGISTRATION